POS Store Quick help Tips for re-occurring Issues

Split Tender:

To process the split tenders when the customers have Gift cards and Vouchers follow below instructions:

1. Select F8 Total to finalise the sale
2. Select F8 Modify Tran
3. Select F7 Add Voucher Discount
4. Scan the voucher or manually enter voucher number and F1 OK
5. Select F4 Gift Card
6. 6. Scan the Gift card or manually enter card number and F1 OK

If the Gift card is scanned before the voucher then POS doesn’t show an option to use the voucher so the voucher needs to be used first and then the Gift Card. If Gift card is scanned first then do below:

1. F8 Void Tender for Gift Card
2. Repeat the above steps mentioned under Split Tender from steps 2 to 6

POS Dashboard:

Sometimes when you try to open the POS dashboard nothing happens and no POS dashboard window shows up. This may be because the POS dashboard is already open in the background.

To fix this, press Alt+Tab keys on the keyboard together and keep toggling the Tab key while holding Alt key until POS dashboard option shows up in small window and then release the keys.

Please remember to close the POS dashboard when you don’t require.

Reboot the POS:

To reboot the POS,

1. Select F3 to go to Desktop
2. Select F6 Mgmt Tools
3. Enter Associate number and password
4. Select F7 Reboot/Shutdown
5. Select Machine Reboot

Once the POS comes back up then reset the EFTPOS by pressing Clr +8 or Cancel +8 on pinpad.

EFTPOS Error:

If EFTPOS shows “Ready L” or “Ready LER” message then try resetting the pinpad by Clr+8 or Cancel+8. If the message doesn’t go away then please call Customer Support for help.

End of Day Banking for Offline POS’s:

Store with single POS: If the store goes offline then End of day banking steps 1 and 2 can be performed as normal. The only thing that won’t work is that you can’t get the Safe to Bank report print from A4 printer.

Store with subordinate POS’s (for example: Register 2, 3,..etc)

Cannot do end of day banking on sub-ordinate POS’s if the store is offline.

If the store prefers to bank the money from sub-ordinate POS’s then count all the money from other POS’s and count and bank them against POS 1 then finish steps 1 and 2 on POS 1.

By doing this, POS 1 will show variance while end of day banking so please write down the reason that “POS 2 is offline so counted money against POS 1”

When the POS comes online then before entering any transactions on POS 2, please close the register and also do the end of day banking with zero count.

Void/Suspend Transaction with VIP promo/ Voucher discount:

If you want to void or suspend the transaction then please remove VIP promo/ voucher discounts if it exists on the transaction and then void or suspend the transaction.